Return & Exchange Policy
At WiggleTails, customer satisfaction is our top priority. If you are not satisfied with your purchase, you may take advantage of the following return and exchange conditions.
Return Conditions
- You may request a return within 14 days of receiving your order.
- The item must be unused, in its original packaging, and complete.
- Opened products for hygiene reasons (food, litter, grooming products, etc.) are not eligible for return.
- For damaged or missing items, you must contact us within 48 hours of delivery.
Return Process
- Submit your return request via email or social media.
- We will send you return instructions and shipping details.
- Ship the item to the specified address.
- Once the item is received and inspected, your refund will be processed within 3–5 business days.
Exchanges
In the case of an incorrect or defective item, we will cover the shipping cost and arrange an exchange. Please contact us to initiate an exchange request.
Non-Returnable Items
- Opened food and pet food products
- Used hygiene products
- Personalized or custom-order items
- Items purchased on sale (may vary based on campaign terms)
Contact
For return and exchange requests, please reach us via our social media accounts or email. We will get back to you as soon as possible.
With Love & Trust,
The WiggleTails Team