Refund policy

At WiggleTails, your satisfaction is our top priority. If you're not completely happy with your purchase, here's how we can help.

RETURNS
You have 14 days from the date of delivery to request a return. To be eligible, items must be unused, in their original packaging, and in the same condition you received them. Opened food, litter, grooming products, or any hygiene-related items are not eligible for return.

For damaged or defective items, please contact us within 48 hours of delivery with photos of the issue.

HOW TO RETURN
1. Contact us via email or social media to initiate your return.
2. We'll send you return instructions and a shipping address.
3. Ship the item back to us.
4. Once received and inspected, your refund will be processed within 3–5 business days to your original payment method.

EXCHANGES
If you received the wrong or defective item, we'll cover the return shipping and send you the correct item at no extra charge.

NON-RETURNABLE ITEMS
- Opened food or pet food products
- Used hygiene or grooming products
- Personalized or custom-order items
- Sale items (unless defective)

CONTACT US
For any return or exchange requests, reach out via email or our social media channels. We'll get back to you as soon as possible.

With Love & Trust,
The WiggleTails Team